ITIL/ISO20000 consulting

ISO 20000 is a set of controls against which an organization can be assessed for effective IT Service Management processes, and its supporting people, products and partners. ISO 20000 is the only IT Service Management standard for IT organizations that can be used and referenced worldwide. 

The standard is divided into 5 core processes and 13 sub-processes. Listed below are those 13 domains:

Service Delivery Processes

  • Service Level Management 
  • Service Reporting
  • Service Continuity and Availability Management
  • Capacity Management
  • Information Security Management
  • Budgeting and Accounting for IT services 

Control Processes

  • Configuration Management 
  • Change Management 

Release Process

  • Release Management 

Resolution Processes

  • Incident Management 
  • Problem Management 

Relationship Processes

  • Business Relationship Management 
  • Supplier Management 

Our ISO 20000 services utilise a proven methodology that provides a clear roadmap for clients and include "health check" assessments of existing IT Service Management systems, full advice and support to organisations implementing such systems, and the application of ISO 20000 in support of Sarbanes-Oxley initiatives.


Intouch World is a multi service, professional IT consulting organization based in Bangalore, India. Established in 1999, the company pr.


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